DSAM

Direct Selling Association of Malaysia.

Our promise to your.

The Direct Selling Code of Ethics – At A Glance

Direct selling has a century long history of serving the public with quality products and trusted relationships. When you buy from a direct seller, be sure the company is a member of the Direct Selling Association of Malaysia (DSAM). All DSAM member companies must adhere to a strict code of ethics to ensure your complete satisfaction and protection as our valued consumer.

1. Seller Promise

The independent direct seller promises the following:
  • We will refrain from deceptive or unfair sales practices.
  • We will provide identification.
  • We will provide accurate and complete product descriptions and comparisons.
  • We will clearly articulate pricing and terms of payment.
  • We will provide key delivery details.
  • We will provide written order forms specifying cooling-off rights and guarantee/warranty terms.
  • We will provide truthful and fair commentary:
    • Providing only company-authorized product claims.
    • True, applicable, relevant testimonials
  • Free from deceptive/unfair comparisons or comments.
  • We will respect your request for privacy.
  • We will make timely deliveries.
  • We will discontinue a sales presentation immediately upon the consumer’s request.

2. Companies Promise

Our Companies promise the following:
  • We will refrain from deceptive or unfair recruiting practices.
  • We will provide truthful and accurate information— based on facts—regarding our earnings opportunity.
  • We will provide a contractual agreement with our direct sellers.
  • We will provide periodic account status detailing purchases, earnings, commissions, bonuses and other relevant information.
  • We will repurchase, if requested, upon termination any unsold, re-saleable product inventory, promotional material, sales aids and kits purchased within the previous 12 months and refund your original cost less a handling fee not to exceed 10% of the net purchase price.
  • We will not expect you to purchase unreasonably large amounts of product inventory.
  • We will not sell materials that do not comply with company standards.
  • We will provide training to enable direct sellers to operate ethically.

3. Complaint handling procedure:

Our member companies promise to make every reasonable eff ort to resolve complaints through the company’s complaint handling process.

If complaints cannot be resolved satisfactorily, the DSAM independent Code Administrator will work to resolve complaints related to a possible breach of the code to the satisfaction of all parties involved.

Contact the company about which you have the complaint. All companies with the DSAM logo on their literature are committed to honoring our Code of Ethics and to addressing complaints in a fair and timely manner.

If your complaint is not resolved quickly and to your full satisfaction, you may contact the DSAM independent Code Administrator.

4. Send Complaints to:

Contact the company about which you have the complaint. All companies with the DSAM logo on their literature are committed to honoring our Code of Ethics and to addressing complaints in a fair and timely manner. If your complaint is not resolved quickly and to your full satisfaction, you may contact the DSAM independent Code Administrator.

Address:

Tan Sri Dr Sulaiman Bin Mahbob

Code Administrator

Direct Selling Association of Malaysia

1702 Block A, Damansara Intan

1 Jalan SS 20/27,

47400 Petaling Jaya

Selangor, Malaysia

Tel : +6 (03) 7726 9232

Fax : +6 (03) 7726 9049

E-mail : info@dsam.org.my

5. The Direct Selling Code of Ethics:

1. PROTECTS
    • The consumer
    • The seller
    • The industry
2. ENSURES
    • An ethical marketplace
3. ESTABLISHES
    • Industry standards
4. PROVIDES
    • Consumer assurances and satisfaction
    • Assurances in excess of local regulation

Direct Selling Association of Malaysia.

The Consumer

Our promise to your!

The Value of The DSA Code of Ethics
  • Ensures an ethical marketplace.
  • Establishes industry standards.
  • Provides consumer assurances and satisfaction.

1. Promise to Consumers

Our Company will:
  • Refrain from engaging in deceptive or unfair sales practices.
  • Provide truthful and fair commentary, specifying company-provided promises.
  • Provide written order forms specifying:
    • Your right to cancel.
    • Guarantee/warranty terms.
  • Provide accurate and complete product descriptions.
  • Provide pricing and clearly articulated payment terms.
  • Honor your request for privacy.
  • Discontinue a sales presentation immediately upon request.
  • Provide contact information pertaining to the salesperson and/or the company.
  • Abide by all legal requirements.

2. Complaint handling procedure

Backed by our complaint handling procedures:

Our member companies promise to make every reasonable effort to resolve any complaints you may have related to a possible breach of the code through their company complaint handling process. If complaints cannot be resolved satisfactorily, you may contact the DSA independent Code Administrator

3. Send Complaints to:

Tan Sri Dr Sulaiman Bin Mahbob

Code Administrator

Direct Selling Association of Malaysia

1702 Block A, Damansara Intan

1 Jalan SS 20/27,

47400 Petaling Jaya

Selangor, Malaysia

Tel : +6 (03) 7726 9232

Fax : +6 (03) 7726 9049

E-mail : info@dsam.org.my

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